Once your order has been shipped, you’ll receive an email with a tracking link. This way, you’ll know exactly when your package will arrive.
What happens if I'm not home when my order is delivered?
No worries. The delivery driver will leave a message with instructions for a new delivery attempt or information about where you can collect your package. This way, you won’t miss your order.
What if my package arrives damaged?
Of course, that shouldn’t happen. Please contact our customer service as soon as possible and include a photo of the damage. We’ll work with you to find a suitable solution.
What are the shipping costs?
Shipping costs vary depending on the country and order value. Orders above a certain amount qualify for free shipping. Fixed shipping rates apply to smaller orders.
Want to make a more sustainable choice? You can have your order delivered to a pickup point.
Country
Home delivery
Pickup point
Free shipping from
The Netherlands
€ 4,95
€ 4,50
€ 30,00
Belgium
€ 5,95
€ 5,50
€ 30,00
Germany
€ 9,95
€ 9,50
€ 39,00
France
€ 15,95
€ 12,95
€ 39,00
How long will it take for my order to be delivered?
Orders placed before 3:00 PM on business days will be shipped the same day. Once your order has been shipped, you’ll receive an email with the tracking information.
Delivery times vary by country. Below you’ll find an overview of the average delivery times:
Country
Delivery time
The Netherlands
Order before 3:00 PM on business days for delivery the next day
Belgium
1-2 business days
Germany
2-4 business days
France
5-6 business days
Good to know: the delivery times shown are estimates. During busy periods, delivery may take a little longer depending on the delivery service.
Do you ship internationally?
We currently ship to the Netherlands, Belgium, Germany and France. We plan to expand to other countries within the EU in the future.
Please contact our customer service for more information about shipping options and costs outside these countries.
Can I change my delivery address after placing my order?
As long as your order hasn’t been shipped yet, we can often still change the delivery address. Please contact our customer service as soon as possible. Once your order has been shipped, unfortunately, we can no longer change the address.
Can't find your question?
Can't find your question or would you like more information? Feel free to contact our customer service. We're happy to help.
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