Return policy
We hope you're happy with your purchase. However, if you'd like to return or
exchange a product, you can do so within 30 days of receiving your order, as long
as the product is unused and in its original, undamaged packaging.
Returns
Easily register your return via our
returns portal.
You can return your order within 30 days, as long as the product is unused and
in its original packaging.
Exchanges
You can exchange a product within 30 days, as long as it is unused and in its
original packaging. Please contact our
customer service.
Good to know
Return shipping costs: return shipping costs are at your own
expense, even if your original order qualified for free shipping.
Excluded products: personalised or custom-made products cannot
be returned unless they are damaged or you received the wrong product.
Damaged products or incorrect deliveries: if you have received
a damaged or incorrect product, please contact our
customer service
within 14 days. Please include photos of the damage or incorrect product so we
can find a suitable solution together.
Sustainable shopping
We encourage you to shop consciously. Reducing returns is better for the
environment and helps prevent unnecessary costs.
Questions?
Our
customer service
is happy to help if you have any questions or need more information.
How can I return a product?
Easily register your return via our
returns portal.
You can return your order within 30 days, as long as the product is unused and
in its original packaging.
Are there any costs for returning a product?
Yes, return shipping costs are at your own expense. This also applies if your
original order qualified for free shipping. This helps us keep the process
sustainable and transparent. We only refund the purchase price and not any
shipping costs you may have paid.
How long will it take to receive my refund?
Once we have received and inspected your return, we will refund the purchase
amount within 14 business days using the same payment method you used for your
order.
Can I exchange a product instead of returning it?
You can exchange a product within 30 days, as long as it is unused and in its
original packaging. When registering your return, you can indicate that you
would like to exchange the product.
Please also contact our
customer service.
We'll be happy to help and make sure the replacement item is sent to you as
quickly as possible.
Can't find your question?
Can't find your question or would you like more information? Feel free to contact our customer service. We're happy to help.
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